Delivery

 

Standard (Germany)

Delivery between 09:00 and 17:00, Monday to Friday

You will receive your delivery within 6 to 8 working days after receiving your order

Free standard delivery for orders over 300 EUR

€6

 

Standard (Europe)

You will receive your delivery within 9 to 12 working days after receiving your order

€15 (Europe)

 

Express, (Germany)

Delivery between 09:00 and 18:00, Monday to Friday

You will receive your delivery within 4 to 5 working days after receiving your order

Free express delivery on orders over 500 EUR

€10

 

Express, (Europe)

Delivery between 09:00 and 18:00, Monday to Friday

You will receive your delivery within 6 to 8 working days after receiving your order

€25 (Europe)

 

We deliver your order by DHL from an order value over 300 euros within Germany to you free of charge. After your order has been shipped, you will receive an e-mail with a tracking number that will allow you to track your order online.

Insurance of your goods

Your order is insured during transportation until the time of delivery by Rita Lagune. With the written confirmation of receipt, the liability for the purchased items passes to you. If the recipient is another person (for example, a gift), then you accept the signing of the contract by Rita Lagune and the transfer of liability to the recipient with the signing of the bill by this recipient (or the receipt at the named delivery address).

Please note that orders over a certain value require a signature to guarantee a safe delivery of the goods.

Please note that orders over a certain value require a signature to guarantee a safe delivery of the goods./p>

Exchanges & returns

You want to return an article? No problem. Give it a try at home and return it to us within 14 days of receiving the order. Please take note of our guidelines. Many Thanks. The shipping is always free of charge if you are within the EU. Outside, additional taxes and customs fees apply.

Please make sure that all items are returned, unused and attached with all original labels. Returns that do not comply with these policies will not be accepted and returned to you.

If you have any questions, please contact us by e-mail at contact@rita-lagune.de

Return of your order

If you are not satisfied with your ordered items, you can return or exchange them within 14 days of receiving your order. Arrange a free pick-up of your package or send it insured via DHL. Please use our return form and contact us for the processing beforehand by e-mail at contact@rita-lagune.de. Many Thanks.

- Use the DHL Link in the e-mail with the information for your return. The 10-digit tracking number "WAYBILL XX XXXX XXXX" can be found under the barcode of your return label. Enter them, check your details and then select a pickup date.

- Within Germany dial 01806 345 3003 or visit dhl.com and select your country to find the correct phone number. Please make sure you indicate our order number. These can be found in the e-mail with the information about your return.

If you have already returned items, you may have noticed that the RMA number is no longer needed to make the process easier for you.

To ensure that your return is free, we ask you to return the items from the country to which the order was delivered. Returns from another country may incur additional costs and delays due to customs clearance.

We ask you to choose our delivery service for the return, so that it is insured. You can return items through other companies, but we can not take responsibility for the return in this case. If you still want to choose another delivery service, please send us an e-mail to contact@rita-lagune.de and return the articles to the following address:

Rita Lagune
Duisburger Str. 44
40477 Düsseldorf
Germany

Refunds

Your refund will be in the form of the original payment method or as an online balance on your Rita Lagune account.

If your order has been sent to a location within the EU, all taxes will be refunded. Outside the EU, on the other hand, there are customs fees that Rita Lagune can not refund. However, in most cases these can be obtained from your local customs office. As this does not apply to all countries, we recommend that you engage a customs agent for cross-border returns.

Please note that the duration of a refund depends on the processing time of your payment service provider and may take up to ten working days from receipt of the goods at our premises.

Guidelines

Please make sure that all items are returned to new, unused and attached with all Rita Lagune original labels. Returns that do not comply with these policies will not be accepted, can not be refunded and will be returned to the customer.

Garments

Please be careful when trying on clothes, as all items must be returned, unused and attached with all original labels.

Gifts

To exchange a gift or to return a gift, please send an e-mail to contact@rita-lagune.de and we are happy to help.

Colors

We strive to present the colors of the items listed on ritalagune.com as realistic as possible. However, because each computer is different, we can not guarantee that the colors will be displayed correctly on your screen.

Delayed returns

Items must be returned within 14 days of receiving the order. Returns that arrive later are accepted only with the approval of Rita Lagune.

Repeated returns

We want to keep our return policies as flexible as possible to optimize your shopping experience.

However, we reserve the right to track and, if necessary, refuse your returns or close your Rita Lagune account should returns be more frequent.

Thank you for your understanding.

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